Support

Before you write: the three most common fixes

• Lost your launch board? Open the start page in the browser where you paid. That browser keeps a private key for 90 days.
• Need it on another device? On your board, create a private access link and open it there. Each link works once; create a new one after using it.
• Paid, but the page does not show it? Reopen the start page in the same browser. It rechecks the payment with Stripe. If it still disagrees, email us with the time on your Stripe receipt.

Never email your private access link

A private access link opens your order for anyone who has it. We will never ask you for it, and you should never paste it into an email or a chat. If you already shared one, create a new link on your board: that cancels the old one immediately.

If you have lost both the paid browser and every private link, we have to verify that the order is yours. Contact us from the email address used at checkout so we can review the recovery request. Sending an email does not automatically restore access.

What to include

• The email address you used at checkout.
• Your product URL.
• What you expected and what you saw, with a screenshot if you have one.
• Never card numbers. We cannot see your card, and we never need it.

Changing your brief after submissions start

Once you confirm your product brief, submissions begin and the brief is locked for that launch. Email us with the change you need. Some sites accept edits after listing and some do not; we will tell you what is possible for each site on your board.

Payments, receipts and refunds

Stripe processes the payment. If you need a receipt, contact us. We see the amount, the currency, the payment status and the checkout email; we never see your card number. Refund questions go to the same support address. The refund policy is at Refunds.

Privacy requests

To see, correct or delete the data we hold about you, email the same address. We confirm the request by replying to the checkout email address before acting. Details are in Privacy.

Response time

We read every message. No fixed response time is promised yet; when one is, it will be stated here.